Policies

Refund Policy for Print-on-Demand Products

Effective Date: 2/1/2024

Thank you for choosing Mugs4evah for your print-on-demand product needs. We strive to provide you with high-quality, customizable products that meet your expectations. Your satisfaction is our priority, and we want to ensure a smooth and transparent refund process in case you encounter any issues.

14-Day Refund Policy:

We offer a 14-day refund policy on all print-on-demand products. If you are not completely satisfied with your purchase, you have the right to request a refund within 14 days from the date of delivery.

Eligibility for Refund:

To be eligible for a refund, please make sure to adhere to the following conditions:

1. Contact Us First: Before initiating a refund, please contact our customer support team at mugz4evah@gmail.com to discuss the reason for your request. Our team will guide you through the process and provide any necessary assistance.

2. Product Condition: The product must be in its original condition, unused, and in the same packaging as received. We may request photographic evidence to assess the condition of the product.

   1. Reason for Refund: Valid reasons for a refund include manufacturing defects, damaged products during shipping, or if the product received does not match the specifications of your order.

   Refund Process:

   If your refund request meets the eligibility criteria, the following process will be followed:

   1. Contact Customer Support: Reach out to our customer support team within 14 days of receiving your order to initiate the refund process.

   2. Provide Information: You may be required to provide information such as order number, product details, and images of the product highlighting the issue.

   3. Approval: Once your request is approved, you will receive instructions on returning the product.

   4. Return the Product: Ship the product back to the address provided by our customer support team. Please ensure that the product is securely packaged.

   5. Inspection: Upon receiving the returned product, our team will inspect it to verify its condition and the reported issue.

   6. Refund Issued: If the return is approved, a refund will be processed to your original payment method within a reasonable timeframe.

   Exceptions:

   Certain situations may exempt you from our 14-day refund policy. These include:

3. • Customized or personalized products.
   • Products damaged due to misuse or negligence.
   • Orders delivered to an incorrect address provided by the customer.

   Contact Information:

   For any questions or concerns regarding our refund policy, please contact our customer support team at mugz4evah@gmail.com

    

   Policy Updates:

   Mugs4evah reserves the right to update or modify this refund policy at any time without prior notice. Please check our website for the most current version of our policies.

   Last Updated: 2/1/2024